The transaction may have been flagged as suspicious by our payment processor.
If so, the order will have been canceled and the payment voided.
Furthermore, the recorded timing of the payment may differ depending on the payment method.
Please consult the chosen payment service for further details.
* Possible reasons for order cancelation:
- Mismatched credit card information
- Credit card name differs from that of the one who placed the order
- Multiple payment attempts
- Order was made via a proxy server or other high-risk connection
- Order resembles a previous invalid transaction
- Other unauthorized usage, etc.
Please note that we cannot, and thus will not, respond to inquiries regarding the specific reason that a transaction was flagged as suspicious.
For orders that were canceled by us, please thoroughly read the information provided above before attempting to place another order.
* In the event that a customer experiences multiple cancellations, we recommend using a different payment method.