If you are unable to use the code from a DL gift card, please check that you have input the code on the correct page and that there are no errors in what you have entered.
- Please confirm that you are entering the code on the "Serial Code Input" page. (It cannot be used on the "Gift Card Code Input" page.)
- When entering the serial code, please use copy and paste.
- Additionally, please ensure that there are no spaces at the beginning or end of the code, and that uppercase and lowercase letters are correct.
- In some cases, if you enter the code immediately after purchase, it may not work. Please wait about an hour and try entering it again.